I have moved to another state, can I transfer my membership?
Yes, your membership is transferable to another State office. To do this you need to contact the new State office on 1300 136 588 once you have moved. That office will then contact us to facilitate the transfer of membership. If you have any issues please let us know.
I have just moved to NSW or ACT from another state, can I transfer my membership to Diabetes NSW & ACT?
Yes, your membership is transferable from another state.
Please advise us in writing of your previous membership details via email: email@example.com or post to:
GPO Box 9824
SYDNEY NSW 2001
And we will contact your previous State office to facilitate the transfer of your membership.
Will my membership be tailored to who I am and what I need?
It’s annoying getting information and alerts that don’t relate to what you want as a member. By asking for some general information about you and where you stand on the diabetes spectrum, we can tailor your membership profile and provide you with relevant information.
When you collect details from me what are they used for?
Your personal details remain confidential at all times. Your general details are used to tailor make your membership profile and allow us to send information that is relevant to you. Information may be provided to legally authorised agencies for statistical and / or analytical research activities.
From time to time, Diabetes NSW& ACT may send members information that will assist them with the effective management of their diabetes and material that informs them about the operation of the Diabetes NSW & ACT.
What is the NDSS?
The National Diabetes Services Scheme (NDSS) is a Federal Government funded initiative, administered on behalf of the government by Diabetes Australia. NDSS registration entitles people with diabetes to receive essential products at subsidised prices. Syringes and pen needles are provided free of charge. Registration is free, and you are only required to register once. Being a NDSS registrant will allow you to make diabetes product purchases without a doctor’s prescription. You can find more information about NDSS here.
Why become a member of both Diabetes NSW & ACT and NDSS?
The two bodies perform very different but complementary roles. NDSS is a product supplier predominantly. Diabetes NSW & ACT provides support, advocacy, services, education and lifestyle programs, as well as products.
Can I cancel my membership with Diabetes NSW & ACT at any time and do I get a refund?
Yes, you may cancel your membership at any time.
Diabetes NSW Membership is a non-refundable fee. Should you believe that your circumstances for a refund requires special consideration, please make an application in writing to the Membership Manager via email to firstname.lastname@example.org.
Deceased membership can be cancelled or transferred to a carer or supporter, to do this please contact the Helpline on 1 300 136 588
Are the Membership fees going to be increased?
Diabetes NSW & ACT may apply small fee increases to membership to ensure that the organisation continues to deliver quality programs and resources. These fees will be in line with Australian CPI (Consumer Price Indicator) increases where possible.