Access NDSS services

Dealing with diabetes can be daunting, whether you’re newly diagnosed, an old hand, or even if it’s someone you know who has the condition. You and your family are likely to have many questions. We provide information, advice and professional support, so people with diabetes can manage their life without complications. Our services are available to registrants, family members, friends and carers.

These support services are generally provided free or at a minimal cost to people who are registered with the NDSS.

What services are available?

Our services include access to:

  • Information on how to become more confident in self managing your diabetes
  • Programs and activities for people with diabetes such as healthy eating programs and physical activity programs
  • Ask diabetes experts your questions and get practical up-to-date information
  • Fact sheets and other resources about diabetes
  • Meet other people diagnosed with diabetes

NDSS Infoline 1300 136 588

NDSS Infoline

This service is for people with diabetes, their carers, health professionals and NDSS Access Points. You can use this number to:

  • order NDSS products
  • ask questions about NDSS products
  • get advice on diabetes self-management
  • speak with a health professional about managing your diabetes
  • learn more about NDSS in your community
  • update your details
  • request a replacement NDSS registration card

The Infoline is available (Monday, Tuesday, Thursday and Friday 8.30am until 5.00PM Wednesdays 9:30am to 5:00pm)

If you need help with English – call the Translating and Interpreting Service (TIS) National on 131 450 and ask for the number 1300 136 588.

If you are hearing or speech impaired – access the teletypewriter on 133 677, Speak and Listen on 1300 555 727 or Internet Relay at then enter the number 1300 136 588.


Diabetes events are a great opportunity to meet with health professionals such as a credentialed diabetes educator, an accredited practicing dietitian and exercise physiologists. We regularly hold events across NSW which focus on providing you with the information, practical advice, product knowledge and access to health professionals. The more you know, the more confident you will become and the easier it will be to manage your diabetes.

You can find information on upcoming events in your area here or by phoning the Infoline 1300 136 588.



Group Education Programs

Group education programs can help you develop skills, knowledge and relationships in a peer support setting. This also gives you an opportunity to meet others living with diabetes. Sessions are delivered for all types of diabetes in major cities, regional and rural areas.

You can learn in an informal setting, building confidence in:

  • self-management strategies
  • healthy eating, carbohydrate counting and food choices
  • understanding medications and insulin use
  • dealing with complications that may arise
  • looking after your emotional health
  • physical activities

Information Sheets

You can download information sheetcovering topics about diabetes type, general diabetes health information, general dietary advice and information about self-management of diabetes.

Translated Resources

Ten of the key Diabetes Information Sheets info sheets have been translated into ten languages for culturally and linguistically diverse communities with a high prevalence of diabetes.

The NDSS booklet for women with Gestational diabetes, Can I have a healthy baby Booklet,  has been translated into 5 languages and is also available for download.

For further information, or to find out what NDSS Support Services are available in your local area, call 1300 136 588.