Frequently Asked Questions

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  • What is the NDSS?

    The National Diabetes Services Scheme (NDSS) is an initiative of the Australian Government and is administered by Diabetes Australia. The NDSS agent in NSW and ACT is Diabetes NSW & ACT. Find out more about the NDSS at ndss.com.au or call the NDSS Helpline on 1800 637 700.

    The NDSS provides free and subsidised products and services to people living with diabetes who are registered with it. Free products include syringes and pen needles, while subsidised products include blood and urine testing strips.

    Who can register for the NDSS?

    Registration with the NDSS is free and open to all Australians who are:

    • Residents of Australia
    • Have been diagnosed with diabetes by a medical practitioner, and
    • Who hold a current Australian Medicare card or Department of Veterans’ Affairs file number.
  • What services are available through the NDSS?

    There are a range of services you can access, including:

    • Information to build confidence, knowledge and skills in managing your diabetes
    • Programs and activities
    • Fact sheets and other resources about diabetes

    For further information, or to find out what NDSS Support Services are available in your local area, call the NDSS Helpline on 1800 637 700 or email info@ndss.com.au.

  • How do I register for the NDSS?

    Registration with the NDSS is free and open to all Australians who are:

    • Residents of Australia
    • Have been diagnosed with diabetes by a medical practitioner, and
    • Who hold a current Australian Medicare card or Department of Veterans’ Affairs file number.

    To register, you need to:

    • Complete the registration form. If you are under 15 years old or are an adult receiving continuing care, your primary guardian or carer will need to complete the ‘Guardian or carer’ section of the form
    • Have the registration form certified by a registered medical practitioner such as your doctor, endocrinologist or credentialled diabetes educator, and
    • Email the registration form to info@ndss.com.au or send it by mail to: Diabetes Australia, GPO Box 9824 in your capital city.

    For more information about registering for the NDSS, call the Helpline on 1800 637 700 or email info@ndss.com.au.

  • How much does membership cost?

    Membership costs $60 a year or $33 for concession card holders.

    For your convenience and to save time and money, when you join as a member you need to provide a credit or debit card number that will be charged monthly or annually depending on your preference.

    If you prefer to pay monthly the cost is $5.50 per month or $3 per month for concession card holders.

    As a charity we strive to be economical so that we can devote resources to the services you value.

  • Is there a concessional discount?

    Yes, the following cards will entitle you to a concessional discount:

    • Healthcard
    • Pensioner
    • Student
    • Unemployment
    • Seniors Card

    You will need to provide us with your card type, number and expiry date.

    If you have a DVA Gold or DVA White card please call our helpline on 1300 342 238.

  • What is the difference between my NDSS card and my Diabetes Australia membership?

    The National Diabetes Services Scheme (NDSS) is an Australian Government initiative providing support for people living with diabetes. When you are registered with the NDSS you have access to subsidies for diabetes-related products such as needles and syringes, as well as educational programs and services.

    Diabetes Australia is a member-based charity dedicated to helping improve the lives of people living with diabetes, as well as their families, friends and carers. With a range of exclusive benefits, membership gives you access to important tools to better manage your diabetes and helps the diabetes community by funding advocacy and essential research.

    NDSS Diabetes Australia
    Subsidies on diabetes related products
    Free education events and programs
    Expert advice via our Contact Centre
    Information to help you manage your diabetes
    Online community forum
    Member only webinars
    Monthly eNewsletters
    Circle Magazine
    Recipes
    Partner discounts inc. diabetesshop.com
    Access to Psychologist service
    Advocacy and lobbying
    Support medical research

     

  • How can I pay for my membership? 

    It’s easy to join and become a member of the Live Your Life Community either online or over the phone:

    Online: You can pay using your Visa, Mastercard or AMEX credit or debit card. To join online simply click here.

    Phone: Call us on 1300 342 238 and one of our friendly staff can help you become a member over the phone today.

  • What will my membership fees be used for?

    Your fees are invested into programs and services designed to help and improve the lives of people living with all types of diabetes. These include:

    • Supporting diabetes research,
    • Delivering metro and regional events for the diabetes community,
    • Providing access to health professionals who provide expert advice on diabetes,
    • Advocating on your behalf and
    • Publishing information relevant to people with diabetes.
  • Where can I find my membership number?

    Your membership number is located on the email you were sent when you joined.

    If you can’t find it, or don’t remember your membership number, please call us on 1300 342 238 and one of our friendly team will be able to help you.

  • How do I update or change my personal details?

    You can update your personal details any time by calling us on 1300 342 238.

Join our community of over 45,000 people living with diabetes