About the Live Your Life Community

There a many reasons to join the Diabetes NSW & ACT’ Live Your Life Community. We’re here to help and support you. Below are answers to frequently asked questions about our Community and the benefits of joining.

What is the Live Your Life Community?

For 80 years Diabetes NSW & ACT has been devoted to helping people living with diabetes. As part of our community you will have access to information and services that will help you to understand and manage your diabetes. Our range of benefits includes:

  • The latest health information delivered to your mailbox through our leading publications,
  • More than 1200 metro and regional events where you can connect with others and learn about diabetes management,
  • Access to advice over the phone from our highly qualified health professionals and
  • Discounts at our online store.

How much does it cost?

As a charity we strive to be economical so that we can devote as much of our resources as possible to the vital services you value. To save time and money we have a single date of renewal for membership of the Live Your Life Community which is 30 June each year.

The cost to join per year is $60 and $33 for concession card holders.

Call our helpline on 1300 342 238 if you require assistance or have additional questions about the Live Your Life Community.

Is there a concessional discount?

Yes. The following cards will entitle you to a concessional discount:

  • DVA Gold
  • DVA White
  • Healthcard
  • Pensioner
  • Student
  • Unemployment
  • Seniors Card

You will need to provide us with your card type, number and expiry date.

How do I pay to join?

There are a number of ways to pay for your membership including:

Online: You can pay online using your Visa, Mastercard or AMEX credit or debit card.

  • To join our Live Your Life Community online simply click here
  • To renew  click here

BPAY: If you would like to make payment via BPAY please call our Helpline on 1300 342 238 and our friendly staff will provide you with a BPAY Biller Code and Reference Number.

Cheque: Send your cheque payable to:

Diabetes NSW & ACT

Reply Paid GPO Box 9824 Sydney NSW 2001

Phone: If you’d prefer to speak to one of our friendly staff, call us today on 1300 342 238 to join or renew .

How do you use the joining fees?

Your fees are invested into programs and initiatives designed to help and improve the lives of people living with all types of diabetes. These include:

  • Supporting ongoing diabetes research,
  • Delivering metro and regional events for the diabetes community,
  • Providing access to health professionals who provide expert advice on diabetes,
  • Advocating on your behalf and
  • Publishing materials relevant to people with diabetes.

 What is the difference between my NDSS card and my Diabetes NSW & ACT membership?

The National Diabetes Services Scheme (NDSS) is an Australian Government initiative providing support for people living with diabetes. When you are registered with the NDSS you have access to subsidies for diabetes-related products such as needles and syringes, as well as educational programs and services.

Diabetes NSW & ACT is a member-based charity dedicated to helping improve the lives of people living with diabetes, as well as their families, friends and carers. With a range of exclusive benefits, membership gives you access to important tools to better manage your diabetes and helps the diabetes community by funding advocacy and essential research.

Do I receive any discounts as a member of the Life Your Life Community?

One of the benefits of the Life Your Life Community is a discount on full priced items purchased at diabetesshop.com including diabetes travel packs, ketone strips and insulin pens.

How do I update or change my personal details?

You can update your personal details online at any time simply by completing this form  or you can call us on 1300 342 238 for help from one of our friendly staff.

Where can I find my membership number?

Your membership number is located on your membership card. If you can’t find it, or don’t remember your membership number, please call us on 1300 342 238 and one of our friendly staff will be able to help you.

How do I request a replacement card?

Please call us on 1300 342 238 and we will arrange for a new card to be sent out to you.

How do I become an Ambassador for Diabetes NSW & ACT?

Diabetes NSW & ACT Ambassadors are a source of inspiration and help us to raise awareness about diabetes in the broader community by sharing their stories at events, through the media and on our website. You can read the stories of our current Ambassadors here.

If you are interested in becoming an Ambassador for Diabetes NSW & ACT please contact us at comms@diabetesnsw.com.au for more information.

How do I apply for a Kellion Victory Award?

The Kellion Victory Award recognises and celebrates what is possible while living with diabetes. The Kellion Victory Awards are presented throughout the year to acknowledge people who have lived with type 1 diabetes for 50, 60 and 70+ years.  To apply, simply email us at membership@diabetesnsw.com.au or call us on 1300 342 238.

Join our community of over 45,000 people living with diabetes